“…One of the top 3 speakers I’ve heard in 15 years…”

"This program was exactly what I needed with just getting into a management role. I wish I could take this every year to always keep the valuable information top of mind. Where do I begin to describe the best part of the program??? I feel I have become a confident manager who is pushing my employees to take more responsibility and also opening up the lines of communication with them to be the best leader I can to them. I only hope one day when they are asked which manager inspired them most...they think of me. Crucial Conversations was by far my weak area. I learned valuable skills that I hope make these difficult situations easier. I plan to keep the book that had to do with that session handy at all times. I completely recommend this program to anyone. Not only does this help you in your career but also in your personal life. Overall an amazing program. Thank you, Laurie, for such an excellent program."

I thought I knew all the tricks when it comes to time management and setting up productive meetings after nearly 40 years at PRS. Laurie proved me wrong! My assistant Linsay and I have implemented several of her suggestions and they have made a noticeable improvement in our day! I highly recommend Laurie for her intelligent, practical and engaging training sessions.

“This program was fantastic. I liked the workshops and interactivity amongst my peers and Laurie. I look forward to continuing my personal growth and incorporating many of the things I learned in the workshops into my day-to-day life.”

“I would rate this program a 10; full of useful and practical information. I have a higher level of confidence when handling difficult situations and I found the group exercises to be very beneficial. I absolutely recommend this program because it allows managers to have al the information and tips to help best guide them through being a leader.”

"I would rate this program an A+++. I feel that I will be an "improved" leader now but even better in the future. Specific skills related to crucial conversations, meetings, and coaching were especially helpful. I am more reflective about what I do and how to do it. The best part of the program was the organized lectures with supporting books. The interactions of the participants and sharing ideas!"

“I received enthusiastic recommendations for Laurie Maddalena from credit union CEOs who heard her speak at a national CUES conference. One said she was “one of the top 3 speakers I’ve heard in 15 years”. As we began plans for our annual Synergent Connect Conference for fall 2022, I thought she would be the perfect choice to address the myriad of issues and questions facing credit unions in this radically different work world and challenging economic times. As the opening keynote speaker, she immediately engaged the group with a presentation full of research, insights and great ideas. Laurie is personable and positive and, because she knows credit unions, her credibility was solid. Laurie exceeded my expectations and she fully delivered as our opening session speaker. I highly recommend Laurie and can’t wait to get her back with us again!”

"This program had a lot of great tools, it was well paced where I didn't feel talked at and felt engaged. I enjoyed the atmosphere, getting to know people I would not have met otherwise. Laurie created an atmosphere where there was no judgement or embarrassment to talk about issues. This program has given me tools to create new habits to help improve how I approach situations and plan my day. Yes, these tools help you grow not only in a work environment but in a personal environment. They aren't exclusive to just your career which makes them useful in more ways than one. I think the program is well planned and the reading material helps solidify the class lessons."

“This program was incredible-a 10. Laurie is priceless.”

“This program was phenomenal. I loved everything about it. I absolutely recommend this program. I was so informative, and the information can be used in everyday situations, not just at work. This class went way above my expectations.”